Frequently Asked Questions

Everything you need to know about Cremo Company products and services.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its progress.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the delivery date for a full refund.

Do you ship internationally?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to more international destinations in the near future.

Are your grooming products tested on animals?

No, Cremo Company is proud to be a cruelty-free brand. None of our products or ingredients are tested on animals.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

How can I change or cancel my order?

To ensure fast delivery, we process orders quickly. Please contact our customer service team within 1 hour of placing your order if you need to make changes or request a cancellation.